Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at dogtasticbandanas@yahoo.com. Please note that returns will need to be sent to the following address: [18 Manor Road, Moulton, Northampton, NN3 7QU]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at dogtasticbandanas@yahoo.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Returns & Refunds
We hope you love your Dogtastic Toys order, but if there’s a problem, please contact us and we’ll always do our best to help.
Returns
We accept returns within 14 days of delivery. To be eligible for a return, items must be unused, clean, and in the same condition you received them.
Due to hygiene reasons, we cannot accept returns on used pet toys or enrichment products unless they are faulty.
Customers are responsible for return postage costs unless the item arrives damaged or incorrect.
Non-Returnable Items
Unfortunately, we cannot accept returns on:
• Custom or personalised items
• Sale items
• Gift cards
• Used pet products for hygiene reasons
Exchanges
If you would like a different item, the quickest way is to return the original item (once approved) and place a new order separately.
Damages & Issues
Please inspect your order upon arrival and contact us straight away if your item is faulty, damaged, or incorrect so we can make it right as quickly as possible.
Refunds
Once your return has been received and inspected, we’ll let you know whether your refund has been approved.
If approved, refunds will be sent back to your original payment method within 10 business days. Please note that your bank or payment provider may take additional time to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at [dogtasticbandanas@yahoo.com](mailto:dogtasticbandanas@yahoo.com).
European Union 14-Day Cooling Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. Items must be unused, in their original condition, and include proof of purchase.